Recovered.org Business Provider Notice of Collection, Terms of Use & Privacy Policy

Updated: 7^th July 2026

Terms of Use & Privacy Policy

These Terms of Use (“Terms”) and Privacy Policy (the “Privacy Policy”) describe Recovered.org’s terms of use and privacy practices for the collection, use, and disclosure of information about you as a Business Provider (as defined below), whether as an individual, partnership, or entity, in connection with your use of our services, including those offered through our websites and emails (collectively, the “Service”). The terms “we”, “us”, “our”, “the Website” and “Recovered.org” refer to the Website, which is owned and run by JBKM Ltd., a limited liability company based in London, England. When you use the Service, you consent to these Terms and to the Privacy Policy below, including the collection, use, transfer, manipulation, disclosure, and other use of information about you as described in this Privacy Policy (see below for specific notice of collection of information). Among other things, the Service provides Business Providers with opportunities to promote services that may be published on the Website and/or advertise behavioral health services through the Website, such as sharing contact information, being promoted through the Website with appropriate disclosures, and/or displaying information on a wide variety of products and services offered by the Business Provider. If you are a Business Provider, the Privacy Policy for consumers does not apply to you.

By using the Site and Services, you are agreeing to these Terms, including the governing law, jurisdiction, and individual-claims provisions set out below.

Business Providers

Business Providers may use the website for promoting their own services. There are both free and paid options. You may claim your business on our website for free. You may also purchase advertising services on the Website to become a sponsored or promoted business. Purchase options are subject to separate agreement that supplements these Terms.

Not a HIPAA Covered Entity or Business Associate

Recovered.org is not a “covered entity” as that term is defined under HIPAA. We are not a provider of medical services in any way, and we do not provide treatment, diagnoses, insurance, prescriptions, or health plans, and we are not a health care clearinghouse. Recovered.org is also not a “business associate” of the Business Providers or to other providers that may appear on our Services. We do not provide case management and do not coordinate care. We are not a vendor of any medical provider’s organizations or services. Our Website is merely educational and meant to provide directory assistance to consumers to a health care provider. You may or may not be able to provide services relevant to a consumer’s needs that is directed to you through our Website. To the extent you are provided with protected health information by consumers that are routed to you through the Website, we are merely a conduit to you. Do not share sensitive health information with us, as it will be refused or deleted.

Independent Contractors

The relationship between you and Recovered.org is solely that of independent contractors. Business Providers shall not be considered an agent or employee of Recovered.org under any circumstances.

Disclaimers

RECOVERED.ORG DOES NOT WARRANT THAT USE OF SERVICES OR ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, EACH PARTY DISCLAIMS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. EXCEPT FOR ANY SERVICES EXPRESSLY COVERED BY A SEPARATE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY FAILURE OR NONPERFORMANCE OF THE SERVICES WILL BE FOR RECOVERED.ORG TO USE COMMERCIALLY REASONABLE EFFORTS TO ADJUST OR REPAIR THE SERVICES OR PROVIDE A PRO RATA REFUND ON WHAT YOU’VE PAID FOR THE PREVIOUS 12 MONTHS OF SERVICES PURCHASED. SHOULD WE NOT BE ABLE TO ADJUST OR REPAIR THE SERVICES, YOU MAY TERMINATE YOUR AGREEMENT WITH NO PENALTY OR FEES. ALL SUCH DISCLAIMERS OF WARRANTY WILL BE ENFORCED ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Governing Law, Jurisdiction and Individual Claims

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, formation, or your use of the Service shall be governed by and construed in accordance with the laws of England and Wales.

The parties shall first attempt to resolve any dispute through good-faith negotiation. If the dispute cannot be resolved informally, the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, any supplemental agreement, or the Service.

To the maximum extent permitted by applicable law, any claim or dispute must be brought only on an individual basis and not as a claimant or class member in any class, collective, representative, consolidated, or private attorney general proceeding. No court or other tribunal may consolidate more than one person’s claims or otherwise preside over any form of class, collective, representative, consolidated, or private attorney general proceeding, except to the extent such restriction is prohibited by applicable law.

Nothing in this section prevents Recovered.org from seeking injunctive, equitable, or other urgent relief in any court of competent jurisdiction, or from enforcing any judgment in any court of competent jurisdiction.

Nothing in these Terms limits any rights or protections that cannot be excluded under applicable law.

The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded from these Terms.

Concerns

Most concerns can be resolved quickly and to your satisfaction by contacting us at the contact details in Section 12 (Contact Information) below.

PRIVACY POLICY FOR BUSINESS PROVIDERS AND NOTICE OF COLLECTION

We may update this Privacy Policy, including changing data practices from time-to-time to make improvements in the Service and for compliance with regulations and laws. Any updates shall be reflected in the date of the policy being revised. We may also provide you with additional notice of the changes by sending notification through any email you have provided to us. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and choices available to you.

TABLE OF CONTENTS

1. Information We Collect, How We Use It and Disclosures

2. Advertising and Analytics; Tracking Technologies

3. Third Parties

4. Controlling Your Personal Data

5. Data Retention

6. Children

7. Security

8. European Users

9. Modifications to This Privacy Policy

10. Additional Disclosures for Residents of:

    1. California

    2. Colorado

    3. Texas

    4. Utah

11. Disclaimers and Indemnity

12. Contact Information

1. INFORMATION WE COLLECT, HOW WE USE IT, AND DISCLOSURES

We may collect and store both personal and non-personal information about you when you visit our Site, sign up with an account, and use the Service. We use this information to fulfill your requests, improve the Service’s functionality, improve the Service’s quality, personalize your experience, track usage of the Service, provide feedback to Business Providers that are listed on the Service, display relevant advertising during your use of the Service, market the Service, provide customer support, message you, back up our systems and allow for disaster recovery, enhance the security of the Service, and to comply with legal obligations.

Among the categories of information we collect, and how it is used:

1. Account Information: If you create an account on the Website, we may store and use such information that you voluntarily provide to us, such as your full name and title, Business Provider name, email address, address, and other information you may provide with your account, such as the description of your business and any content you generate and submit to us or post on or through the Service.

2. Public Content: Certain information that you contribute through the Service is intended for public consumption, including your contact information, ratings, reviews, and account profile (“Public Content”). We may display this Public Content through the Service, and share it publicly on the Website. Further, we collect, display, and publish information regarding your business and contact information which is already public information. We will never restrict information that is already public through other means and channels.

3. Communications: When you sign up for an account as a Business Provider or use certain features, you are opting to receive messages from consumers who inquire about the services and offerings you advertise, and from us. While you may opt out of receiving marketing messages from us, you cannot opt out of receiving certain administrative, transactional, or legal messages. We may also record and/or store information that you provide through communications to us or to our third-party providers, including from phone calls, letters, emails and other electronic messages, or in person. If you are an individual or agent of a listed Business Provider, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for the applicable Business Provider. We may retain communications as reasonably necessary to operate the Service, respond to inquiries, provide support, maintain records, and comply with legal obligations.

4. Transactional Information: If you request or initiate a transaction through the Service, you have consented that we may collect and store information about you, such as your name, phone number, address, email address, and any other information you provide to us, in order to process your transaction, send communications (such as approvals or denials) about those transactions to you, and populate forms for future transactions for the purpose of fulfilling your transactional requests. Payment processing is through a third party and we do not store credit card information. Your Transactional Information may be shared with our service providers as needed to fulfill the obligations of providing the Service you’ve initiated, requested, or purchased. We do not disclose your personal information to third parties that are not retained as our service providers for the purpose of allowing direct marketing of their services to you unless you first agree to such disclosure. However, once consent has been received, or you have set up a business relationship with these third parties, these third parties may use your information in accordance with their own privacy policy. Recovered.org does not control the privacy policies of third parties outside of our service provider agreements for processing and fulfilling the transactions you’ve initiated with us.

5. Activity: We may store information about your use of the Service, such as your search activity, the pages you view, the date and time of your visit to the Website, when a call is initiated to you from our Website and Business Provider account from upgraded transactions. We also may store information through the use of Cookies (as described more fully below) that your computer or mobile device provides to us in connection with your use of the Service.

2. ADVERTISING AND ANALYTICS; TRACKING TECHNOLOGIES

We may use technology such as cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), and similar technology (collectively, “Tracking Technologies”) in connection with the operation of the Website and for advertising the Website. We may use Tracking Technologies for the following purposes:

Managing Tracking Technologies: It may be possible to disable some (but not all) Tracking Technologies through your device or browser settings, but doing so may affect the functionality of the Service. The method for disabling Tracking Technology may vary by device and browser, but can usually be found in preferences or security settings. For example, iOS and Android devices each have settings which are designed to limit forms of tracking. Please note that changing any of these settings does not prevent the display of all advertisements.

3. THIRD PARTIES

We do not sell your personally identifying information to third parties. We may share your information to the following categories of third parties as follows:

1. Service Providers: We may rely on service providers to support or provide some of the services that are available through the Service. We may also rely on service providers to perform certain services for us in connection with your use of the Service, such as communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Service, and other functions (collectively “Service Providers”). We may share information from or about you with these Service Providers so that they can perform their services or complete your requests. These Service Providers may share information with us that they obtain from or about you in connection with providing their services or completing your requests. Service Providers may also share this information with their own service providers as indicated in their privacy policies. We carry no responsibility and no liability for how Service Providers use your information outside of our agreed-upon services that are available through the Service.

2. Aggregate Information: We may share user information in the aggregate (i.e., non-personal form) with third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, content and Business Provider pages. This information is kept in an aggregate, anonymized format.

3. Business Transfers: We may share information from or about you with our parent company, subsidiaries, joint ventures, or other companies under common control, in which case we will require them to honor this Privacy Policy. If another company acquires us or all or substantially all of our assets through a merger, acquisition, bankruptcy or liquidation, all personal and non-personal information collected on and through the Service shall be considered our assets and subject to transfer to such other company, in which case that company will assume the rights and obligations with respect to that information as described in this Privacy Policy.

4. Business Providers on Recovered.org: We may share information from or about you , and your use of the Service such as whether your content or practice is sponsored as listed on the Website. Keep in mind that users may see your content and business practice information. Additionally, if one of our Website users makes a phone call to you through or in connection with your use of the Service, we may store information about that call, such as the date and time of your call and the phone number it originated from, and the duration of the call.

5. Investigations: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure: (a) is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Service; or (c) protects our rights, reputation, property, or that of our users, affiliates, or the public. If you flag or otherwise complain to us about content through the Service, we may share the substance of your complaint with the contributor of that content in order to provide an opportunity for the contributor to respond.

6. Links: The Service may contain links to unaffiliated third-party services. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on or applicable to all such third-party services.

7. Helpline Calls: We use a third-party provider, currently, Ringba.com (“Helpline Partner”) to monitor, forward, track and measure all calls to our advertising-supported helpline for quality assurance, advertising analytics, and reporting purposes. These calls are tracked, saved and stored with our Helpline Partner. Please note that even if a Business Provider uses its own custom toll-free phone number, we will still use our Helpline Partner to monitor, forward, track and measure all such calls. Information about these calls is kept in an aggregate format for our internal analytics to measure performance of the Website and promoted content.

4. CONTROLLING YOUR PERSONAL DATA

Please note that we only collect personally identifying information which you provide to us and otherwise that is available publicly. If you do not want certain information displayed, and it is private information, do not provide it to us.

Also, messages you receive using the Service are only private to the extent that both you and the person you are communicating with keep them private. For example, if you send a message to a user, that user may choose to publicly post it on other public platforms. We do not control the behavior of consumers who have used the Website to initially contact you. If a particular user is being abusive in the use of our Services, you can contact us at info@recovered.org to let us know.

Please review the privacy practices and notice of any service provider you may be directed to so that you may be informed and make informed decisions about your privacy rights.

5. DATA RETENTION

We may retain information about you for the purposes described in this Privacy Policy, for so long as necessary to fulfill the purposes described, unless otherwise prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations. Please note that while you may choose to make your account inactive, Business Provider users cannot remove their basic business public listings from the Service.

6. CHILDREN

The Service is intended for general audiences and is not intended for nor directed to children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us at info@recovered.org. If we become aware that a child under 16 has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child’s account.

7. SECURITY

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We cannot guarantee the privacy or security of your information or any voice or data transmissions, as third parties may unlawfully intercept or access transmissions or electronic storage. Further, we are not responsible for circumvention of any privacy settings or security measures of our Service. Therefore, you use our Service at your own risk, you should not expect that your information or voice or data transmissions will always remain private, and we do not guarantee the performance or adequacy of our privacy settings or security measures. In the event that an unauthorized third party compromises our security measures, we will not be responsible for any damages, directly or indirectly, caused by an unauthorized third party’s ability to view, use or disseminate your information.

8. EUROPEAN USERS

For users residing in the European Union, please note that our Service is intended for use only by U.S. residents and U.S.-based mental health, rehabilitation, and therapy service providers and any information we may obtain from or about you through your use of the website, may be transferred, processed and stored outside of the E.U. for the purposes described in this Privacy Policy, including in the United States of America. We disclaim any warranty or representation that the level of data protection we employ will be in accordance with E.U. standards. If you would like additional information about your personal data and its use in connection with this Service, including correcting any incorrect information, or deleting your information please contact us at info@recovered.org.

9. MODIFICATIONS TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time and in our sole discretion. We will notify you of material changes to this Policy through any email you have provided to us in connection with your user account. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you. Any amendments or changes will take effect immediately upon us posting such updates. Depending on the nature of the change, we may notify you by email or by posting a notice on the Service prior to the effective date of the change. By continuing to access or use the Service after those changes become effective, you agree to the revised Privacy Policy.

10. ADDITIONAL DISCLOSURES FOR RESIDENTS OF:

a. California.

Recovered.org adopted this section to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and applies solely to residents of the State of California (“California Consumers”). Without limiting the foregoing, this section provides California Consumers with the disclosures and notices required under the CCPA. Certain exceptions and limitations, may apply to a California Consumer’s rights and our obligations under the CCPA.

1. Personal Information Collected. We have collected the following categories of Personal Information from California Consumers within the last twelve (12) months:

   1. Identifiers: real name, alias, online identifier, email address, or other similar identifiers.

   2. Personal Information Categories Listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)). Some Personal Information included in this category may overlap with other categories.

   3. Internet or Similar Network Activity  interactions with the website or application.

   4. Commercial Information: Your business contact and services, content and your purchase of Our services.

2. Sources for the Personal Information We Collect. We collect the Personal Information described above from the following sources:

   1. Directly from you when you set up an account on the Site or communicate with us, fill out a form, or submit an inquiry, use our Services, interact with us through the Site, or apply for employment with us.

   2. Indirectly from you as information we collect automatically from your use of the Site as detailed above in Section 1: Categories of Information We Collect.

   3. Publicly available information.

3. Use of Personal Information. Depending on your interactions with our website, we may use or disclose the Personal Information we collect about you for one or more of the following business purposes:

   1. to provide you with our Services, which includes, but is not limited to, communicating with you, fulfilling your purchases, maintaining accurate records, and personalizing your experience with the Services.

   2. to improve our Services by analyzing how Site visitors access and use our Services, on an aggregated basis.

   3. for our direct marketing efforts, such as sending news, newsletters, email marketing material, and other advertising efforts to drive traffic to the Website.

   4. for other purposes as permitted by law, such as complying with a law, regulation, legal process or court order, or fulfilling any other purpose with your consent.

4. We will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated, or incompatible purposes without notifying you.

5. Disclosing Personal Information. We may disclose Personal Information for a business purpose to the following categories of third parties:

   1. law enforcement, regulatory and other governmental agencies.

   2. Service Providers

   3. business partners.

   4. parent entities, affiliates and subsidiaries.

6. In the preceding twelve (12) months, we have disclosed the following categories of Personal Information for a business purpose:

   1. Identifiers.

   2. California Customer Records Personal Information categories.

   3. internet or other similar network activity.

7. No Sale or Sharing of Personal Information. Recovered.org has not sold or shared (within the meaning of the CCPA) any Personal Information in the preceding twelve (12) months.

Your Rights and Choices. The CCPA provides California Consumers with specific rights regarding their Personal Information. The following paragraphs describe CCPA rights and explain how to exercise those rights. Each of these rights is subject to our receipt of a verifiable consumer request (see Submit a Consumer Privacy Request).

Right to Disclosure. You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months, such as:

1. the categories of Personal Information we have collected about you.

2. the categories of sources for the Personal Information we have collected about you.

3. our business or commercial purpose for collecting or selling that Personal Information.

4. the categories of third parties with whom we share that Personal Information.

5. if we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing (i) sales, identifying the Personal Information categories that each category of recipient purchased; and (ii) disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

6. We are only required to respond to two disclosure requests within a 12-month period.

Right to Access. You have the right to request that we provide you with access to specific pieces of Personal Information we have collected about you over the past 12 months (also called a data portability request). If you submit a right to access request, we will provide you with copies of the requested pieces of Personal Information in a portable and readily usable format. Please note that we are prohibited by law from disclosing copies of certain pieces of Personal Information (e.g., government identification numbers, financial account information, and passwords or security questions and answers) because the disclosure would create a substantial, articulable, and unreasonable risk to the security of the information, our business systems, or your account. We are only required by law to respond to two access requests within a 12-month period.

Right to Deletion. You have the right to request that we delete any of your Personal Information that we collected from you and retained, with certain exceptions. We may permanently delete, deidentify, or aggregate the Personal Information in response to a request for deletion. If you submit a right to deletion request, we will confirm the Personal Information to be deleted prior to its deletion, and we will notify you when your request is complete.

Right to Correct. You have the right to request that we correct any information we have about you.

Submit a California Consumer Privacy Request. To exercise any of the above rights, please submit a verifiable consumer privacy request to Us by email at info@recovered.org.  We cannot respond to your request or provide you with Personal Information unless we can verify your identity and your authority to make the request and confirm that the Personal Information relates to you. A verifiable consumer privacy request must:

• provide sufficient information that allows us to reasonably verify you are the person about whom we have collected Personal Information or an authorized representative.

• describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

• if making a request as an Authorized Agent, you may make a verifiable consumer request on behalf of your minor child. Otherwise, only you, or a person you have designated in writing as your authorized agent or who is registered with the California Secretary of State to act on your behalf, or to whom you have provided power of attorney pursuant to California Probate Code sections 4000 to 4465 (“Authorized Agent”) may make a verifiable consumer request related to your Personal Information. If you wish to have an Authorized Agent make a verifiable consumer request on your behalf, they will need to provide us with sufficient written proof that you have designated them as your Authorized Agent, and we will still require you to provide sufficient information to allow us to reasonably verify that you are the person about whom we collected Personal Information.

You do not have to sign up with us to make a verifiable consumer privacy request but if you do not have an account, it is unlikely we have any of your private personally identifying information. We will only use Personal Information provided in a verifiable consumer privacy request to verify the requestor’s identity or authority to make the request.

Recovered.org’s Response. We endeavor to respond to a verifiable consumer request within 45 days of receipt. If we require more time, we will notify you in writing of the reason and extension period. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding receipt of the verifiable consumer request. If we cannot comply with part or all of your request, we will explain the reasons in our response. We do not charge a fee to process or respond to your verifiable consumer privacy request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Nondiscrimination. We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by law, we will not do any of the following as a result of your having exercised your right under the CCPA:

• deny you goods or services.

• charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties.

• provide you a different level or quality of goods or services.

• suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

b. Colorado

This additional disclosure is intended to comply with Colorado law, including the Colorado Privacy Act, and applies to the extent we act as a “controller” of personal data about Colorado residents.

We do not sell your personal data or engage in targeted advertising.

We may collect the following categories of personal data, depending on your interactions with us and the Services:

• Identifiers and Contact Information: name, alias, postal address, email address, telephone number, account credentials, qualifications, and unique identifiers.

• Commercial and Transactional Information: records of products or services purchased, obtained, or considered; subscription details; support tickets. Internet or Electronic Activity interactions with our Services, pages viewed, and timestamps in anonymized and aggregate format.

• Inferences: profiles or predictions drawn from the above to reflect preferences, characteristics, or behavior for use of the Website.

• User-Generated Content and Communications: communications with us.

• Sensitive Data: only where necessary and with required consent, account log-in in combination with password, or other data classified as sensitive under Colorado law. We do not knowingly collect sensitive data without a lawful basis and your consent where required.

To further understand what personal information we may have collected about you in the past 12 months, from where we collected it and how it’s used, please see the section Information We Collect, and How We Use It and Disclosures, above

We collect this personal information, as further described in the section above, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives. We process your personal information in accordance with the Colorado law, including the principles of transparency, purpose limitation, data minimization, and data security.

We may disclose personal information with the third parties listed above, for the purposes listed above.

Data Retention: We retain personal data for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and purpose. Criteria considered include: the volume, nature, and sensitivity of the data; potential risk of harm from unauthorized use or disclosure; the purposes for which we process the data; and applicable legal requirements.

If you are a Colorado resident, you may exercise the following rights with respect to your personal data, subject to applicable exceptions:

• Right to Confirm and Access: to confirm whether we process your personal data and access such data.

• Right to Correction: to correct inaccuracies in your personal data, taking into account the nature of the data and the purposes of processing.

• Right to Deletion: to request deletion of personal data concerning you.

• Right to Data Portability: to obtain a portable and, to the extent technically feasible, readily usable copy of certain personal data you provided to us.

• Right to Opt Out: to opt out of (a) targeted advertising, (b) the sale of personal data, and (c) profiling in furtherance of decisions that produce legal or similarly significant effects. As indicated, we do not engage in targeted advertising or the sale of personal data.

• Right to Appeal: if we decline to take action on your request, you may appeal our decision. We will inform you in writing of any action taken or not taken in response to your appeal, including an explanation. If your appeal is denied, you may contact the Colorado Attorney General at https://coag.gov/

How to Exercise Your Rights

To exercise any of your rights above, please submit your request to us at info@recovered.org with the subject line “Colorado Privacy”. We will authenticate your request using information reasonably necessary and available to us. If we cannot verify your identity, we may request additional information or deny the request. You may authorize an agent to act on your behalf if the agent provides proof of authorization and we can verify your identity. We will respond to verifiable consumer requests within the timeframes required by Colorado law, subject to permitted extensions which we will communicate to you.

To opt out of marketing emails, use the unsubscribe link in our emails or contact us at info@recovered.org. Please keep in mind that if you opt out of marketing emails, we may still send non-marketing related communications such as transactional emails or service messages, or responses to your emails that you send to us.

Sensitive Data

Where we process sensitive data under Colorado law, we will obtain your consent before processing when required, and you may withdraw consent at any time by contacting us at info@recovered.org. We do not use sensitive data for secondary purposes without consent or as otherwise permitted by law.

Aggregate Data

We may process data that has been de-identified or aggregated and maintain it in de-identified form. We commit to: (a) taking reasonable measures to ensure the data cannot be associated with an individual; (b) publicly committing to maintain and use de-identified data without attempting to re-identify it; and (c) requiring recipients to do the same.

Non-Discrimination

We will not discriminate against you for exercising your rights under Colorado law, including by denying goods or services, charging different prices or rates, or providing a different level or quality of goods or services, except as permitted by law, such as offering loyalty, rewards, premium features, and discounts, with your consent when required.

To contact us, please see the contact information below. Colorado residents may also contact the Colorado Department of Law, Office of the Attorney General, at https://coag.gov/ regarding concerns.

Automated Decision-Making Disclosure

We do not use solely automated decision-making that produces legal or similarly significant effects. If we do, we will update this notice and provide meaningful information about the logic involved and the significance and consequences of such processing upon request.

c. Texas

For residents of Texas, this section describes how we collect, use, and disclose, “sell” and/or use targeted advertising, the personal information of Texas residents, and the rights you may have under Texas law. These disclosures are intended to supplement this Privacy Policy with information required by Texas law.

We do not sell personal information or engage in targeted advertising.

To understand what personal information we may have collected about you in the past 12 months, from where we collected it and how it’s used, please see the section Information We Collect, and How We Use It and Disclosures, above.

We collect this personal information, as further described in the section above, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives. We process your personal information in accordance with the Texas law, including the principles of transparency, purpose limitation, data minimization, and data security.

We may disclose personal information with the third parties listed above. This section also describes the categories of personal information we disclose with third parties and the categories of those third parties.

Your Rights

Under Texas law, you have a right to notice, upon collection, of the categories of personal information collected and the purposes for which the information will be used. In addition, Texas residents may have additional rights, subject to certain limitations, including:

• Access: You may have the right to access a copy of the categories and specific pieces of personal information that we have collected, used, and/or disclosed.

• Correction: You may have the right to request that we correct inaccurate personal information that we hold about you, taking into account the nature of the personal information and the purposes of the processing of the personal information.

• Deletion: You may have the right to request that we delete or anonymize your personal information, with certain exceptions.

• Data Portability: You have the right to receive a copy of your personal information in a readily usable and portable format that enables you to transmit the data to another entity without hindrance.

• Sale, Targeted Advertising, and Profiling Opt-out: You may also have the right to opt-out of the sale of your personal information, targeted advertising, and profiling for decisions producing legal or similarly significant effects. As mentioned, we do not sell personal information.

• No Retaliation: You have the right to be free from discrimination for exercising your rights.

Sensitive Personal Information

We will not process your sensitive personal information without your prior consent, or as otherwise permitted by Texas law.

Exercise Your Rights

To exercise your privacy rights under Texas law, contact us at info@recovered.org with the subject line “Texas Privacy.”

Responding to Your Request

We will respond to a verifiable consumer request within 45 days of receipt. The response period may be extended by 45 days when reasonably necessary. In such a case, we will notify you of any such extension within the initial 45 day response period, together with the reason for the extension.

Before we fulfill your request, we need to properly verify your identity. To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent signed permission to submit the request on your behalf.

If we decline to take action on your request, we will inform you without undue delay, but not later than 45 days after receipt of the request, of the reason for declining to take action and how to appeal the decision. Contact us at info@recovered.org within a reasonable time after you receive our decision to appeal our decision.

You may contact the Texas Attorney General for more information. For more information, visit https://www.texasattorneygeneral.gov/.

d. Utah

For residents of Utah, this section describes how we collect, use, and disclose, “sell” and/or use targeted advertising, the personal information of Utah residents, and the rights you may have under Utah law. These disclosures are intended to supplement this Privacy Policy with information required by Utah law.

We do not sell your personal information and do not engage in targeted advertising.

To understand what personal information we may have collected about you in the past 12 months, and from where we collected it, please see the section Information We Collect, and How We Use It and Disclosures, above. We collect this personal information, to operate, manage, and maintain our business, to provide our products and Services, and to accomplish our business purposes and objectives.

We may disclose personal information with the third parties listed above in the section Information We Collect, and How We Use It and Disclosures. Below, we have provided more detail regarding the two ways we disclose your personal information: (a) for a commercial purpose, i.e., “selling” of your personal information and (b) general disclosures of personal information for a business purpose.

Your Rights

Under Utah law, you have a right to notice, upon collection, of the categories of personal information collected and the purposes for which the information will be used. In addition, Utah residents may have additional rights, subject to certain limitations, including:

• Access: You may have the right to access a copy of the categories and specific pieces of personal information that we have collected, used, and/or disclosed. 

• Deletion: You may have the right to request that we delete personal information you have provided to us, with certain exceptions. 

• Data Portability: You have the right to receive a copy of your personal information in a readily usable and portable format that enables you to transmit the data to another entity without hindrance.

• Sale and Targeted Advertising: You may also have the right to opt-out of the sale of your personal information and targeted advertising.

• No Retaliation: You have the right to be free from discrimination for exercising your rights. 

Before processing your sensitive personal information collected from you, we will provide notice and an opportunity to opt-out of the processing.

Exercise Your Rights

To exercise your privacy rights under Utah law, please contact us at info@recovered.org with the subject line “Utah Privacy.”

Responding to Your Request

We will respond to a verifiable consumer request within 45 days of receipt. The response period may be extended by 45 days when reasonably necessary. In such a case, we will notify you of any such extension within the initial 45 day response period, together with the reason for the extension.

Before we fulfill your request, we need to properly verify your identity. To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent signed permission to submit the request on your behalf.

Information for Utah Consumers

You may contact the Utah Attorney General or the Utah Division of Consumer Protection for more information.

Attorney General: https://www.utah.gov/pmn/sitemap/publicbody/2564.html

Division of Consumer Protection: https://dcp.utah.gov/

11. DISCLAIMERS AND INDEMNITY

This website does not provide medical advice or treatment. The information provided through the Services are for general educational/information purposes only and are not a substitute for professional medical diagnosis, treatment, or advice. These Services are not an attempt to practice medicine or provide specific medical or therapeutic advice, and the Services should not be used to diagnose or overrule a qualified health care provider’s judgment. These Services do not provide emergency services. A doctor or qualified licensed professional should be consulted for health concerns. There is no doctor-patient confidentiality from use of these Services. By use of these Services, you consent to these terms. Some of the information provided on this site is written by health care providers and other outside sources. The content is not complete or exhaustive and may not be applicable to any specific medical condition. We assume no duty to correct or update the website, nor to resolve or clarify any inconsistent information that might be part of the Services. We disclaim any warranty concerning the accuracy, timeliness and completeness of the Services, and any other warranty, express or implied, including warranties of merchantability or fitness for a particular purpose. We reserve the right to temporarily or permanently discontinue this website and the Services.

You assume full responsibility for using the Services and you understand and agree that Recovered.org is not responsible or liable for any claim, loss, or damage resulting from its use by you or any user. We do not and cannot warrant that access to the site will be error or virus-free and we cannot guarantee against unauthorized users or hackers attempting to obtain access to this website.

12. CONTACT INFORMATION

If you have any questions about this Privacy Policy, you may contact us at:

Recovered.org

Attn: Privacy Policy Request

224 West 35th Street

New York, NY 10001

Email: info@recovered.org